Refund and cancellation policy

The free trial

• The trial needs no payment details and nothing is charged during it or when it ends.
• When the trial ends without a plan, the workspace becomes read-only: you can still sign in, read your records and export them for at least 90 days. Only after that can the workspace and its data be deleted.
• Choose a plan at any time during those 90 days and the workspace picks up where it stopped.

Subscriptions

• Plans are paid monthly or yearly, in advance, by card through Stripe. Prices are on the pricing table.
• A subscription renews automatically at the end of each period until it is cancelled.
• Every payment has a receipt: open Administration → Plan & billing → Manage billing to download it, change the card or see past payments.

Cancelling

• Cancel any time from Administration → Plan & billing. Nothing more is charged after that.
• The workspace keeps working until the end of the period already paid for. Until then you can change your mind and resume the subscription with one click.
• When the period ends, the workspace becomes read-only and your data stays readable and exportable as after a trial.

Changing plan

• Moving to a bigger plan takes effect at once, and the difference for the rest of the period is charged straight away.
• Moving to a smaller plan also takes effect at once. The unused part of the bigger plan is credited against your next payment.

Assistant credit packs

• Credit packs for the WhatsApp assistant are one-off purchases. Credits you buy stay on your balance and are used after the credits your plan includes each month.
• Unused bought credits are not refunded, except as described under Refunds below.

Refunds

Payments for a period that has started are not refunded in part: when you cancel, you keep the service until the period ends instead. We do refund in full:

• a charge made in error, a duplicate charge, or a charge made after you cancelled;
• your first yearly payment, if you ask within 14 days of it and have not used a yearly plan with us before;
• a credit pack bought by mistake, if you ask within 14 days and have not used any of its credits.

To ask for a refund, write to support@wrenchdesk.net from the e-mail address of the workspace's owner, with the workspace's address and the date of the charge. We reply within two working days. Approved refunds go back to the card that paid, and banks usually show them within 5 to 10 working days.

Your data when you leave

Whatever happens to the subscription, you can export your whole workspace from Administration → Audit & export while it can still be opened. A workspace that ran out is never deleted before those 90 days have passed, and never without an export of it having been made.

Questions

Anything unclear about a charge? Write to support@wrenchdesk.net and a person will answer. WrenchDesk is operated by Dev Nines LLC, Sharjah Publishing City Free Zone, United Arab Emirates.